Refund Policy

Built for trust. Focused on your convenience.

1. Instant Service Cancellation Window

• Instant service bookings: Cancel for free—no questions asked (But please remember, Cancelations affects service providers trust and happiness).
• Full refund processed to your original payment method.
• Repeated cancel in single day i:e More than 5 Cancelations in day may led to account termination.
• Don’t issue any kind of cancelation charges to service providers.

2. Cancellation Before Service Time

• No advance fees collected during instant services.
• There is no applicable charges before service time.

3. Missed or No-Show by Service Provider

• If a service provider fails to show up, you’re eligible for a 100% refund or free reschedule—your choice.

4. Unsatisfactory Service Experience

• If you’re not satisfied with the quality of service:
• Report within 24 hours with photos or details through ticket system in app.
• We’ll offer a rework, replacement provider, or partial/full refund after internal review.
• Warranty services are reworked by same provider or may differ from previous.

5. Subscription or Monthly Plans

• If service booked and changed mind to get refund in 3 days – Get 100 % refund (minus payment gateway charges).
• Subscription starts from the effective date of service provider arrival.
• Get unlimited replacement & hiring supports for all subscription plans.
• Subscription date get freeze until replacements done to the customer.
• Cancel anytime through our app platform & get refund without asking questions.
• After 7 days of service provider allotted to the services. (If provider not allotted 100 % will be refundable)
  → 75% refund (minus payment gateway charges, if any).
• After 50% days of subscription service will get partial replacement (Completed 15 days of 30 days & Initiate for refund)
  → 50% refund (minus payment gateway charges, if any).
• Above 75% days of subscription service refund not applicable (Completed 23 days of 30 days & Initiate for refund)
• Mislead in refund policy may affect cancelation charges, Permanent account suspension & Termination of service provider from platform. (hiding hired personal for getting refunds are crime to the company and affects business)

6. Refund Processing Time

• Refunds to bank account: 5–7 business days.
• Refunds to Quick Genie wallet: Instant.
• We’ll notify you via SMS/email once processed.

7. Exceptions & Important Notes

• Emergencies or natural disruptions: Flexible rescheduling or full refunds.
• Repeated misuse or false claims may lead to account suspension.

Support Channels

• App Help Centre: Tap “Help” under your booking.
• Email: support@quickgenie.in
• Phone: +91 87 888 08 397 (9AM–9PM)

Quick Genie Promise

We’re here to solve, not complicate. Our refund policy is designed to be fair for both users and service partners—because your trust is our priority.

When you register or create an account with us, you agree to accept these terms and conditions / terms of use